Privacy Policy
PRIVACY POLICY
Last Updated: [15/May/2026]
Genz Talk (“Company”, “we”, “our”, “us”) values user privacy and is committed to protecting personal information.
This Privacy Policy explains how information is collected, used, stored, and protected when users access the Genz Talk platform.
1. Eligibility
The Platform is strictly intended for users aged 18 years or older.
Users below the age requirement are prohibited from accessing or using the Platform.
2. Information We Collect
2.1 Personal Information
We may collect:
Name
Age
Mobile number
Profile bio
Gender
Username
Banking Detail
Uploaded profile images and media
2.2 Creator Verification Information
Creator applicants (“GenZ Favorites”) may be required to submit:
Aadhaar or government-issued identity proof
Selfie verification videos
Creator onboarding Form
This data is collected strictly for verification, fraud prevention, and platform integrity purposes.
2.3 Financial Information
We may collect:
Wallet balances
Recharge history
Earnings records
Withdrawal information
Payments are processed through secure third-party providers including Razorpay.
We do not directly store sensitive banking or card credentials.
2.4 Communication Data
We may process:
Chat metadata
Call metadata (duration, timestamps, participants)
Chat communication is protected using end-to-end encryption.
We do NOT record audio calls.
2.5 Device & Technical Data
We may automatically collect:
Device type
Operating system information
IP address
App usage analytics
Diagnostic and crash reports
3. Purpose of Data Usage
Collected information may be used to:
Operate and maintain the Platform
Verify user and creator authenticity
Process transactions and withdrawals
Improve safety and moderation systems
Detect fraud, abuse, or policy violations
Improve user experience and platform functionality
4. Data Sharing
We may share information with:
Payment gateways
Cloud infrastructure providers
Legal authorities where required by law
We do NOT sell personal user information.
5. Sensitive Information Protection
Sensitive identity information is:
Securely stored
Restricted to authorized personnel
Used only for verification and compliance purposes
The Company implements reasonable safeguards to protect sensitive data.
6. User Safety & Moderation
The Platform maintains moderation and reporting systems intended to:
Prevent abuse
Detect misconduct
Maintain community safety
Users may report inappropriate behavior directly through the Platform.
7. Data Retention
User account data is removed upon account deletion
Financial records may be retained as required by law
Verification data may be retained for compliance purposes
8. Account Deletion
Users may delete their account directly from within the application.
Upon deletion:
Personal profile information is removed
Media and content may be deleted permanently
Coins, wallet balances, and creator earnings may be forfeited
Certain records may be retained where legally necessary.
9. Security Measures
We implement commercially reasonable safeguards including:
Encryption technologies
Access restrictions
Server security controls
Monitoring systems
However, no digital system can guarantee absolute security.
10. User Rights
Users may:
Access their information
Modify profile information
Request deletion of account data
Contact support regarding privacy concerns
11. Governing Law
This Privacy Policy shall be governed by Indian law and subject to Delhi jurisdiction.
12. Updates to Policy
The Company reserves the right to modify this Policy at any time.
Continued use of the Platform constitutes acceptance of revised terms.
13. Contact Us
Email: genztalksapp@gmail.com